About this template
Customer-Care Operator
An angry email lands and your stomach drops - you know a bad reply makes it worse, but you don't have time to craft the right one. This agent does, on your own paid box.
What you get
Two skills for keeping customers:
Handle one complaint - paste the email (or connect Gmail) and say "handle this." It pulls the customer's history from HubSpot, then drafts a reply that:
- Names the specific thing that went wrong (not a generic "sorry for the inconvenience").
- Owns it and offers a concrete next step, tuned to who this customer is - a 4-year regular and a first-time buyer get different care.
- Comes with a one-line operational fix: the root cause and the smallest change that stops a repeat.
Read the room - ask "what are customers saying lately?" and it clusters your recent feedback into themes, shows which are growing or fading, and drafts a response template for each. It quotes real feedback - never invents a review.
It drafts. You send.
This operator is read-only by construction. It reads HubSpot and Gmail to build the reply and the themes - it will never send an email, reply to a ticket, issue a refund, or change a record, even if you ask. You copy the draft and send it from your own inbox.
Good fit if
- One bad review or angry email can ruin your day (and you want to respond well, fast).
- You never get around to spotting the pattern behind the complaints.
- You want an agent you own on a paid microVM - your keys, your data.
Not for you if
- You want it to auto-reply, refund, or update HubSpot for you (by design, it won't).
Setup (BYOK, ~3 minutes)
- Fork -> a paid Firecracker microVM boots with these skills pre-installed.
hermes config set OPENROUTER_API_KEY ...(your model key).- Authorize the
hubspotandgmailMCP servers (OAuth, your accounts). It also works on a pasted complaint with nothing connected. - Ask: "handle this complaint" or "what are customers saying lately?"
This is not legal, financial, or tax advice. The agent drafts replies and surfaces themes; you (and where a dispute is serious, your attorney) decide what to send. First purchase carries a 30-day money-back guarantee. No free trial.