# Customer-Care Operator

> The angriest email in your inbox, handled. Connect HubSpot and Gmail and this Hermes agent pulls the customer's history, drafts a reply that names the actual problem and offers a real next step, and tells you what to fix so it stops happening - plus it surfaces the themes across all your feedback. It drafts; you send. Read-only - it never emails, refunds, or changes a record. Not legal advice.

- Agent: Hermes Agent
- Plan: Starter (1 vCPU, 2 GiB RAM, 10 GiB disk)
- Forks: 0 · Stars: 0
- Creator: https://www.jurniti.com/creator-ca0ff2
- Tags: customers-ops, gmail, hubspot, human-gate, small-business
- Requires config (you provide): OPENROUTER_API_KEY
- Skills: complaint-handler, customer-pulse

**To fork:** open https://www.jurniti.com/templates/customer-care-operator and use the Fork action — it starts a Stripe Checkout for a new VM seeded with this template's persist disk (same flat plan price, no fork fee).

## README

# Customer-Care Operator

An angry email lands and your stomach drops - you know a bad reply makes it worse, but you don't have time to craft the right one. This agent does, on your own paid box.

## What you get

Two skills for keeping customers:

**Handle one complaint** - paste the email (or connect Gmail) and say *"handle this."* It pulls the customer's history from HubSpot, then drafts a reply that:
- Names the **specific** thing that went wrong (not a generic "sorry for the inconvenience").
- Owns it and offers a concrete next step, tuned to who this customer is - a 4-year regular and a first-time buyer get different care.
- Comes with a one-line **operational fix**: the root cause and the smallest change that stops a repeat.

**Read the room** - ask *"what are customers saying lately?"* and it clusters your recent feedback into themes, shows which are growing or fading, and drafts a response template for each. It quotes real feedback - never invents a review.

## It drafts. You send.

This operator is **read-only** by construction. It reads HubSpot and Gmail to build the reply and the themes - it will **never** send an email, reply to a ticket, issue a refund, or change a record, even if you ask. You copy the draft and send it from your own inbox.

## Good fit if

- One bad review or angry email can ruin your day (and you want to respond well, fast).
- You never get around to spotting the pattern behind the complaints.
- You want an agent you **own** on a paid microVM - your keys, your data.

## Not for you if

- You want it to auto-reply, refund, or update HubSpot for you (by design, it won't).

## Setup (BYOK, ~3 minutes)

1. Fork -> a paid Firecracker microVM boots with these skills pre-installed.
2. `hermes config set OPENROUTER_API_KEY ...` (your model key).
3. Authorize the `hubspot` and `gmail` MCP servers (OAuth, your accounts). It also works on a pasted complaint with nothing connected.
4. Ask: *"handle this complaint"* or *"what are customers saying lately?"*

**This is not legal, financial, or tax advice.** The agent drafts replies and surfaces themes; you (and where a dispute is serious, your attorney) decide what to send. First purchase carries a 30-day money-back guarantee. No free trial.