# AI Account Expert Agent on a jurniti MicroVM

> Ask about Acme. Get SSO and the 12th. Ask about Northwind. Get INV-1842. Files never mix. Fork the Hermes template. Your key.

- Published: 2026-08-20 · Updated: 2026-08-20 · jurniti
- Canonical: https://www.jurniti.com/blog/account-expert-template

You were about to rent a second computer for Acme.

**Account Expert** is a public jurniti template (`/templates/account-expert`). You fork it into a paid **hermes** microVM. Each account is a dossier file on that one box.

If you searched for **AI account expert agent**, this page maps that intent to a concrete fork.

## What searchers mean by AI account expert agent

People typing **AI account expert agent** usually want a CRM sidecar, a hosted bot per logo, or a runnable operator they own.

CRM sidecars still live in someone else's SaaS. Hosted bots per logo become a second bill per customer. jurniti sells a **running agent seat** you can fork, key, and operate — with Firecracker isolation and a human still on send.

## What the Acme fixture returns

Paste `what do I need to know about Acme?`

You get Priya, SSO before GA, and the slip to the 12th.

Ask about Northwind. You get INV-1842 and Marcus.

The first answer must not name the invoice. That isolation is the product.

## Why dossiers are files, not VMs

A second paid microVM per logo is the trap.

Copy `_template.md`. Name the file. Backfill the champion and the last touch. Stay on this box.

Do not buy another VM.

## Why it refuses to email the customer

Ask it to email Priya.

It refuses.

The skill answers and flags. It does not write the CRM, open a ticket, or send. You hit send.

## How this is not churn-risk-and-renewal-watch

That template watches renewal risk.

This one answers named-account questions from a running dossier. Different job. Fork the right one.

## First five minutes

1. Fork `/templates/account-expert`.
2. Set `OPENROUTER_API_KEY` in Hermes (your key, your bill).
3. Paste `what do I need to know about Acme?`
4. Ask about Northwind. Confirm INV-1842 did not appear in the Acme answer.

No model key is stored in the snapshot. Public capture is scrubbed.

## Frequently asked questions

### What is Account Expert?

A public jurniti template. You fork it into a paid Hermes microVM with one skill and two fixture dossiers already on disk.

### Who should search for AI account expert agent?

AEs and founders who want running context per logo without buying a second VM per account.

### Is there a free trial?

No free trial and no free tier. First purchase includes a 30-day money-back guarantee. Model fees are yours.

### Whose API keys?

Yours (BYOK). Set OPENROUTER_API_KEY inside the microVM. jurniti does not proxy or mark up model tokens in v1.

### Which harness does this use?

hermes. Choose another gallery template if you need a different agent runtime.

### Does it email the customer?

No. The persona forbids send. You send.

### Can the Acme answer leak Northwind?

It must not. Each dossier is a file. The skill opens only that file. INV-1842 stays out of Acme.